Related posts: CX

Credit Unions Gone Digital: How Video Adds a Personal Touch

Credit Unions Gone Digital: How Video Adds a Personal Touch

For decades, credit unions have offered incredible rates, low fees and face-to-face interactions — an exceptional CX many traditional, major banks are unable to offer. And it’s obvious this customer-first approach works. An impressive 90% of surveyed members believe credit unions are a great place to find both financial advice

Read More
Why Gartner Suggests Leveraging Dynamic Customer Engagement

Dynamic Customer Engagement and How To Think Customer-First

The onset of the pandemic brought about unprecedented change — and with that change came customers with questions that needed to be answered, fast. How will my insurance change? Can I defer payments? Consumers turned to customer service centers for help. It was a chance for businesses to shine —

Read More
How To Use Emotional Marketing With Video for Great Results

How To Use Emotional Marketing With Video for Great Results

Our transition to an increasingly online world has made emotional marketing more important than ever. Interactions take place on screen instead of face to face. We text, rather than talk. This makes meaningful connections even harder, especially between brands and consumers. A study conducted by PwC found that 59% of

Read More
The Importance of Customer Empathy as Detailed in the 2022 Gartner Report

The Importance of Customer Empathy as Detailed in the 2022 Gartner Report

Gartner® states that, “Most organizations lack deep customer empathy.” We think it is a bold statement. For years, efforts to boost operational efficiency led to customer engagement technologies that enabled automation at scale. Unfortunately, such innovations came at a price. In focusing on efficiency and automation, countless organizations have failed

Read More
How Personalized Videos Connect Patients to Providers

How Personalized Videos Connect Patients to Providers

The onset of COVID has exposed several cracks in our healthcare system. And if that’s not enough, patient satisfaction in the healthcare space ranks among the lowest when comparing high-income countries. It’s prompted healthcare delivery systems to find new ways to drive engagement. But is something missing?

Read More

Download the Market Study

Thanks for downloading!

Your copy of our 2023 State of Video Technology consumer study has opened in new tab. Happy reading!

Request a Demo

Leave your details below, and our team will contact you ASAP to show you what Personalized Video can do for you.