Personalized Video for Insurance

Solving the insurance engagement challenge

Are your customers engaged? If you’re like most insurers, the answer is no. Gallup reports only a dismal third of insurance customers are engaged with their provider.

And that’s money left on the table. Engaged customers purchase 22% more insurance products and stay customers 4 years longer.

To build strong relationships in a digital world, you need exceptional CX — that’s where we come in. Leverage our Next Generation Video Platform to create innovative personalized experiences for your customers. You’ll join the ranks of leaders like AXA, Liberty Mutual, Zurich and others who have seen 300%-700% ROI with Personalized Video.

  • 8x

    increase in sales

  • 35%

    uplift in engagement

  • 5x

    uplift in conversions

  • 7.5%

    increase in retention

Retention Customer Service Sales

Boost Retention

Step in with timely, personalized communication when you know the risk of customer churn is highest. Sending a Personalized Video at the right time turns a point of friction into a moment of delight.

  • Policy renewal: You can explain changes and next steps with transparency and ease, increasing customer satisfaction and loyalty.
  • Customer appreciation: Surprise and delight your customers with a personalized thank-you or a year-in-review that highlights how much they saved — and what they can look forward to next year.

Improve Customer Service

Insurance can be complicated. Be proactive by answering common questions before your customers have to call.

  • Onboarding: Make starting coverage something to look forward to. A personalized welcome explains policy details in a format they’ll understand and enjoy.
  • Claim processing: Personalized Video can be a lifeline for a customer struggling with making a claim. It shows them exactly what they need to do while lending a human touch to the process.

Drive Sales

Selling insurance is an emotional appeal, a conversation. And that’s where Personalized Video shines.

  • Customer acquisition: Personalized quote videos are a great sales tool. With Living Video, customers can customize their video in real time, generating a new quote just for them.
  • Advertising: Take advantage of Facebook’s niche audience targeting with our Dynamic Video Ads for Facebook and Instagram, boasting up to 7x return on ad spend.
  • Cross-selling and upselling: Leverage what you know about your customers to send them the most relevant offers. Right from their video, viewers can visit a website, get more info, sign up for coverage and more.

Client Testimonials

  • Anyone can do ordinary, but by partnering with Idomoo, we’ve created truly extraordinary customer communications. With its seamless UX, this onboarding video is one of our best campaigns ever, innovative and effective, hitting KPIs across the board.

    Franziska Cullaj, Allianz

  • Our Personalized Video campaign was the most impressive project I've worked on — bar none. It is considered to be an exceptional example of client comms and is absolutely loved by our customers and executives alike.

    Gordon Moffat, Aegon

Some of Our Past Work

Allianz logo
AXA
Aegon
KBC Group
Highmark Health
Pacifica
Travelers

Let’s Talk

See how Idomoo helps the world’s leading insurance companies grow and engage their customer base. Fill out the form below and we’ll be in touch.