Personalized Video for Telecommunications
Switching carriers is easier than ever thanks to increasing competition and deregulation. So how do you drive retention? Use data-driven video to create an exceptional, personalized CX proven to cut call volume over 35%.
Start the relationship off right with a friendly, transparent customer onboarding.
Use Personalized Video to explain benefits customers can look forward to, upcoming charges, and how to create their online account. Encourage auto-pay signups to make life easier.
It’s a personal, human touch that delights customers, increasing loyalty for the long term.
Customers are often flustered by concepts like pro-rata billing or overage charges, causing frustration and churn.
Be proactive. Send customers a video that explains these concepts as they relate to each and every customer, answering their questions and offloading support calls.
Help your customers visualize their next device with an offer. Personalization makes the offer more relevant, increasing conversions, and video makes it engaging.
Send the video to customers via any channel: SMS, MMS, email, in-app and more.
With our interactive in-player menu, viewers can even customize and purchase their new phone, straight from the video.
Looking for your next customer? You can use dynamic video with advertising, too.
Show content tailored to each specific audience to increase conversions. Our Facebook and Instagram integration makes it easy to create thousands of hyper-targeted Dynamic Video Ads, beating traditional video ad CTR by as much as 5x.
Show your customers the value you give them in a format they’ll love — and find irresistibly shareable.
Personalized highlight reels of quarterly usage and loyalty rewards are a fun way to look back on your time together, increasing customer satisfaction 40%.
And don’t forget to surprise customers with something special on their anniversary: a personalized year in review.
Client Results in Telco
reduction
uplift
deflection
points
