Personalized Video for Banking
Despite the rise of mobile banking, research shows that engagement — a key driver of loyalty for banks — is flagging. So how do you promote engagement and transparency in the digital world? Make it personal and relevant with Personalized Video.
Understanding new financial products and services can be challenging, but Personalized Video makes the onboarding process simple and pleasant — especially critical early in the banking customer journey, when churn rates exceed 20%.
Personalization shows you care about your customers as individuals. And video (which consumers overwhelmingly prefer for explaining complex info) is ideal for products like mortgages and escrow. Together, they set the right tone for a strong relationship.
Industry leaders use interactive video to revolutionize their lead gen efforts. Let potential customers share information about themselves (right inside the video) to receive a personalized proposal — generated instantly or sent via email — it’s up to you.
Or reach new customers on social media. Our Dynamic Video Ads for Facebook and Instagram deliver 5x uplift in CTR compared to legacy video ads.
Leverage what you know about your customers to deliver offers customized for them.
From credit cards to loans, Personalized Video makes new products attractive, relevant and easy to understand.
Thanks to cutting-edge Living Video capabilities, you don’t even need customer data. Viewers can input their own requirements, generating a new offer in real time. These on-demand videos drive conversions because the offer is perfectly tailored to the individual — at that exact moment.
For something extra special at the end of the year, send customers a personalized recap of their activities or benefits. Compare their numbers to previous periods or customer averages to make things more interesting.
A personalized highlights reel is a great way to grow loyalty and get people excited about the next year as your customer — and it’s been shown to increase social share rates 5x.
Interactive Personalized Videos are like a face-to-face session with every customer, only scalable. Answer common questions you know similar customers will encounter. As they share new info or interact with their video, it updates in real time.
Customers get answers fast and you offload unnecessary calls. Everybody wins.
Client Results in Banking
The world’s top banks use Idomoo Personalized Video to streamline complex info and delight their customers.
Take a look at some of our results.
conversion
in digital channels adoption
in enrollment
online banking
