For banks, there’s a clear connection between customer loyalty and profitability. Bain & Company estimates that the 25 largest U.S. banks could save $11.4 billion a year simply by improving their Net Promoter Scores.
But the entrance of new fintech competitors has made the space more crowded than ever before. Customer defection is easier. Customer engagement, harder. So how do you build loyalty? Make it personal, and use a digital medium they’ll actually pay attention to: data-driven video.
Our Next Generation Video Platform lets you connect 1:1 with customers, simplifying complex info, engaging them in real time and sparking real moments of delight.