Manage customer interactions in a self-serve model that drives down call volume and delights customers. It’s not just possible, it happens all the time, thanks to Idomoo’s Next Generation Video Platform.
Case in point? Mortgage relief requests skyrocketed during the pandemic as homeowners struggled to understand their forbearance options. Several lenders used our personalized forbearance video templates to cut through the noise — and it worked. Mr. Cooper achieved an amazing 73% call deflection, all while keeping their customers happy and engaged.
It’s digital engagement, done right.