Customer Onboarding Solution

A Personalized Customer
Onboarding Experience

Why Stellar Customer Onboarding Matters

How Idomoo Improves Customer Onboarding

Welcome Customers Personally

Start the relationship off right. Videos greet customers by name for an immediate “wow” effect, adding a human touch to the onboarding process.

Explain Benefits To Boost Retention

Churn can happen early in the customer journey. Get ahead of it by showing new customers the value you bring to them as individuals.

Promote Self-Serve From the Start

Have an online customer portal? Interactive Videos with a link to sign up are a great way to encourage digital adoption early on.

Offload Excess Support Calls

New customers have a lot of the same questions. Answer them proactively in a medium they won’t ignore: their very own Personalized Video.

Onboarding Results

Personalized Video works throughout the customer journey, but it’s especially great at kicking things off.
Take a look at a few of our clients’ results from onboarding campaigns.
1 x
engagement
+ 1
NPS points
1 %
fewer support calls
1 x
increase in digital
adoption
1 %
video completion
rate

What Customers Are Saying

Anyone can do ordinary, but by partnering with Idomoo, we’ve created truly extraordinary customer communications. With its seamless UX, this onboarding video is one of our best campaigns ever, innovative and effective, hitting KPIs across the board.
Simply put, Idomoo made a real impact on the way we communicate and engage with our customers in a proactive manner. Personalized Video brings us closer to our customers, raises their satisfaction with our services, and lowers our service overhead.
I can honestly say that our Personalized Video campaign was the most impressive project I've worked on — bar none. It is considered to be an exceptional example of client comms and is absolutely loved by our customers and executives alike.

Personalized Onboarding Videos

SelectHealth
Onboarding
Allianz
Onboarding
Honda
Onboarding
JPMorgan Chase
Business Account Onboarding
BBVA
Onboarding
Guild
Onboarding
BBVA
Increase Contributions
ETB
Onboarding
Wren Kitchens
Onboarding
Bell
Onboarding
AMEX
Onboarding
Mercer
Onboarding
USAA
Onboarding

Want To Learn More?

We help the world’s top brands welcome customers in a way that’s warm and personal. Get in touch to learn how it all works.

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