Retention Solution
The Best CX Tool for
Churn Prevention
The Cost of Customer Churn
Churn can be an alarming hidden cost of business. While new customers cost more to acquire, loyal customers are 5x more likely to purchase from you again. Stay in touch — personally — throughout the customer journey to boost brand love and slash churn rates.
How Idomoo Helps With Churn Prevention
Retention Results
Next Generation Video supports churn prevention by connecting with customers when they’re most likely to leave. Take a look at a few of our clients’ results.90-day churn reduction
1
%
NPS points
+
1
user reactivation
1
x
fewer support calls
1
%
renewal rate
1
%
Create Your Own Personalized Video
Go ahead — make some magic.
What Customers Are Saying
This has become one of our keystone annual customer relationship campaigns. It has real measurable business impact, driving customer engagement in our content as well as subscriber retention.
Marie Goddard
Director of Customer Relationships
Financial Times
Director of Customer Relationships
Financial Times
We talk about how to customize the experience for donors to keep them engaged but struggled to find a solution until we discovered Personalized Video. It was a pleasure working with Idomoo.
Rachel Boro
Marketing Manager, Recurring Gifts
Plan International
Marketing Manager, Recurring Gifts
Plan International
The campaign wasn’t just human and empathetic, but it maximised customer data to create an innovative, personal and engaging interaction. In this video, the spotlight was on the customer, not the business.
Zoe Skipper
Client Services Manager
Signal
Client Services Manager
Signal
This year’s campaign exceeded our expectations in terms of player engagement, referrals and creating a massive buzz on social media.
Sergey Bragilevsky
Director of Growth
Plarium
Director of Growth
Plarium
With Idomoo, we were able to send a highly engaging Personalized Video campaign looking back at our members' accomplishments. The Idomoo team is great to work with, always bringing fresh ideas.
Madison Amburn
Retention Marketing Manager
WW (formerly Weight Watchers)
Retention Marketing Manager
WW (formerly Weight Watchers)
Retention Case Study
How Zurich Cuts Churn With
Personalized Video
Find out how Zurich reaches customers personally and visually at a common point of churn: renewal. This case study takes a look at their strategy and the results that have led them to keep this churn prevention campaign going.
Thank you for downloading!
Email must be formatted correctly
Please complete this required field
Related Articles
