Bill Explainer Solution

Cut Confusion,
Boost Satisfaction

The General

Billing

Play video

Bell

Billing

Play video

BBVA

Increase Contributions

Play video View case study

American Water

Billing

Play video

Navy Federal Credit Union

Equity Statement

Play video

SDG&E

Customer Support

Play video

NHS

Patient Education

Play video View case study

University of Dayton

Financial Aid

Play video

US Bank

Escrow Analysis

Play video

BT Consumer

Billing

Play video View case study

Lloyds Bank

Pension Statement

Play video

FourLeaf Federal Credit Union

Loan Process Explainer

Play video

Charter

Billing

Play video

T-Mobile

Internal Communications

Play video

The Case for Bill Explainers

Bill shock isn’t a good feeling — not for your customer and not for you when your customer leaves. Confusion quickly leads to churn. And that’s not just for billing. Plan changes, service limitations and more can catch customers off guard. Explain it in a video, and they understand, boosting both satisfaction and retention.

How Personalized Video Explainers Help

Improve
Onboarding

A customer’s first bill can be a point of friction. Explain important deadlines or complex concepts like pro rata in a Personalized Video that tells them exactly what they need to know.

Reduce
Churn

There’s nothing like a high bill or unexpected change to spark dissatisfaction. Get ahead of it by communicating with customers through a medium that’s personal yet scalable.

Cut Call
Volume

Offload support calls to your call center by answering questions proactively and personally. Interactive Videos even allow customers to self-serve on demand.

Boost
Transparency

Send customers monthly or quarterly updates of their costs and coverage in an easy-to-watch video. Add visual benchmarking to show at a glance how they compare with others.

Explainer Video Results

Take a look at some of our clients’ results from personalized bill explainers and more.

90-day churn reduction

1 %

fewer support calls

1 %

customer satisfaction rating

1 %

engagement

1 x

Create Your Own Personalized Video

Go ahead — make some magic.

What Customers Are Saying

Idomoo made a real impact on the way we communicate and engage with our customers in a proactive manner. Personalized Video brings us closer to our customers, raises their satisfaction … and lowers our service overhead.

Lengthy, jargon-heavy paper statements can often be barriers to engagement and understanding. Our partnership with Idomoo represents an exciting step forward for the financial services industry, as users can now see their data presented in an engaging and contextual format.

Buying and selling a home can be a very complex process. By providing a unique, transparent experience through Personalized Videos, we help our members simplify the process.