Customer Service Solution

Personalized Customer
Service Videos

Lloyds Bank

Pension Statement

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SDG&E

Customer Support

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BT Consumer

Billing

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University of Dayton

Financial Aid

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Mortgage Forbearance

Interactivity

Play video Personalize video

Select Health

Onboarding

Play video Personalize video

Mercer

Communicating Changes

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Bupa

Customer Service

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Mr. Cooper

Onboarding

Play video Personalize video

American Airlines

Policy Updates

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NHS

Patient Engagement

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SDG&E

Green Initiatives

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Navy Federal Credit Union

Year in Review

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Guild

Onboarding

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Wren Kitchens

Onboarding

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AAA

Renewal

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Charter

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The Difference Good Customer Service Makes

Customer service is the ultimate win-win. It drives retention — 95% of customers say it’s important for earning their loyalty. And it cuts costs by dramatically reducing calls to your call center. In short, happy customers are better customers.

How To Scale Customer Service With Video

Empower Self-Service

Let customers serve themselves on demand 24/7, all in an easy-to-watch video. From links to branching to UGC, Interactive Videos let users navigate to the solutions they need when they need them.

Cut Support Calls

Customer service videos are your secret weapon. Offload calls by answering common questions proactively and personally. Or send an automated follow-up video after a call to recap next steps.

Add a Human Touch

When customers are stressed, it’s not the time to overwhelm them with fine print. Personalized Video is an empathetic, human channel that takes a 1:1 approach and scales it for millions of customers.

Increase Digital Adoption

Have an online customer portal? Personalized welcome videos are a great way to get customers to opt in during the onboarding process. Users can easily click to log in right from the video.

Customer Service Video Results

Take a look at some of the results from our clients’ customer service videos.

call reduction

1 %

engagement

1 x

NPS points

+ 1

increase in digital channels adoption

1 x

Create Your Own Personalized Video

Go ahead — make some magic.

What Our Clients Are Saying

The campaign wasn’t just human and empathetic. It maximized customer data to create an innovative, personal and engaging interaction. In this video, the spotlight was on the customer, not the business.

Our Personalized Video campaign was the most impressive project I've worked on — bar none. It is considered to be an exceptional example of client comms and is absolutely loved by our customers and executives alike.

Idomoo made a real impact on the way we communicate and engage with our customers in a proactive manner. Personalized Video brings us closer to our customers, raises their satisfaction … and lowers our service overhead.