Customer Service Solution
Personalized Customer
Service Videos
The Difference Good Customer Service Makes
Customer service is the ultimate win-win. It drives retention — 95% of customers say it’s important for earning their loyalty. And it cuts costs by dramatically reducing calls to your call center. In short, happy customers are better customers.
How To Scale Customer Service With Video
Let customers serve themselves on demand 24/7, all in an easy-to-watch video. From links to branching to UGC, Interactive Videos let users navigate to the solutions they need when they need them.
Customer service videos are your secret weapon. Offload calls by answering common questions proactively and personally. Or send an automated follow-up video after a call to recap next steps.
When customers are stressed, it’s not the time to overwhelm them with fine print. Personalized Video is an empathetic, human channel that takes a 1:1 approach and scales it for millions of customers.
Have an online customer portal? Personalized welcome videos are a great way to get customers to opt in during the onboarding process. Users can easily click to log in right from the video.
Customer Service Video Results
Take a look at some of the results from our clients’ customer service videos.Create Your Own Personalized Video
Go ahead — make some magic.
What Our Clients Are Saying
Signal
Aegon

Liberty Global
