Personalized Video for Utilities

Explain utility bills in a way customers understand to instantly boost transparency. Personalized Video explainers are also proven to cut call volume as much as 73%.

This personalized, visual approach is especially useful for monthly statements and first bill explainers. Take advantage of customizable video templates so you can plug in your data and go.

You care about making our future better. So do your customers. Make sure they get the most out of their smart meters by using Personalized Video as the last mile in your customer communications. Offer tips for saving energy or share a personalized snapshot of their energy use compared to their neighbors. It’s an easy way to help create a greener tomorrow.

Make customer self-service a reality with a digital tool that actually works: data-driven video.

Proactively answer common questions or send automated service alerts saving your customers — and your team — the hassle of a phone call.

Personalized Videos are also a great way to coordinate in-home technician visits or manage a change of address. They’re clear, quick and, most importantly, people pay attention to them!

Help customers understand their annual consumption patterns and set the right course for the coming year.

Personalized year-in-review videos are also a great opportunity to cross-sell related products like smart thermostats, introduce an online client portal or simply wish customers a happy anniversary.