Increased competition from traditional and OTT players coupled with rising regulatory pressures has made switching providers easier and more enticing than ever. Building trusted relationships with engaged customers is no longer optional – it’s a must.

You’ve invested so much in understanding your customers and in addressing their needs, but being customer-centric means so much more than that. Let us not forget that the secret to any great relationship is communication… and customer relationships are no different!

Being customer-centric means communicating with your customers on their terms. Showing them you care about them and their time. People love video, which explains its explosive growth and unparalleled efficacy. And now, you can use Personalized Video for your customer communications!

See below how industry leaders have reduced Churn by 37%, achieved 30% Call Deflection or improved their NPS by 16 points.

telcoKeyMomentsin TelcoA warm and transparent customer onboarding is critical. Customers are often flustered by concepts like pro-rata billing which could inflate their first bill, causing frustration and churn, Use Personalized Video to turn onboarding into a fun and engaging experience.OnboardingBeyond the first bill, there are other circumstances where a poor customer experience can be turned into something positive. Use Personalized Video to explain unusually high bills or to proactively propose bill rightsizing and watch your customer satisfaction grow.BillingUse your knowledge of your customers to promote attractive, customized offerings in a fun and engaging way. Deliver sales uplifts while entertaining your customers!Cross-sell and UpsellOffer up the right device, at the right time and in the right way. Extend your customer lifetime by showing your customer you are thinking of her, when it matters most.Device UpgradeIntegrate Personalized Video into your customer care to improve your self-care toolset or enhance your customer support activities. Include a Personalized Video channel or an AI-driven smart assistant with a Personalized Video angle to take your customer care activities to the next level.Customer CareDynamic Video Ads on Facebook beat out traditional video ads, delivering a 5X uplift in CTR and a 4X uplift in Brand Recall. For an even bigger impact, combine our Dynamic Video Ads for Facebook with your CRM data for spectacular results.Customer Acquisition
Key Moments in Telco

Customer Acquisition

Dynamic Video Ads on Facebook beat out traditional video ads, delivering a 5X uplift in CTR and a 4X uplift in Brand Recall. For an even bigger impact, combine our Dynamic Video Ads for Facebook with your CRM data for spectacular results.

 

Onboarding

A warm and transparent customer onboarding is critical. Customers are often flustered by concepts like pro-rata billing which could inflate their first bill, causing frustration and churn, Use Personalized Video to turn onboarding into a fun and engaging experience.

 

Billing

Beyond the first bill, there are other circumstances where a poor customer experience can be turned into something positive. Use Personalized Video to explain unusually high bills or to proactively propose bill rightsizing and watch your customer satisfaction grow.

 

Cross-sell and Upsell

Use your knowledge of your customers to promote attractive, customized offerings in a fun and engaging way. Deliver sales uplifts while entertaining your customers!

 

Device Upgrade

Offer up the right device, at the right time and in the right way. Extend your customer lifetime by showing your customer you are thinking of her, when it matters most.

 

Customer Care

Integrate Personalized Video into your customer care to improve your self-care toolset or enhance your customer support activities. Include a Personalized Video channel or an AI-driven smart assistant with a Personalized Video angle to take your customer care activities to the next level.

Some of Our Recent Work