Think about the last bank statement you opened. Or the insurance policy you skimmed, nodded at and filed away without truly reading. Financial communication has a long history as dense paperwork that most of us never finish. The fine print is (in)famous for a reason. But people much prefer video
Picture this: A customer who has been with your company for years suddenly decides to leave. Ouch. That’s what we call churn, my friends, and it can hit a company where it hurts the most — right in the bottom line. Also referred to as customer attrition, churn is the
The mortgage industry has long been burdened by time-consuming paperwork, slow approvals and rising costs. But recent advancements in AI are changing that. From automating document processing to improving fraud detection, AI is capable of streamlining nearly every step of the mortgage process. In fact, according to a recent Fannie
If it feels like artificial intelligence is everywhere these days, you’re not wrong — and banking is no exception. According to an EY survey, a whopping 99% of financial services leaders say their organizations are already using AI in some form. And when it comes to generative AI specifically? Every
What does choosing between eating a banana or chocolate have to do with retirement savings? It may seem like an odd question, but it actually holds key insight into the psychology behind our financial decisions.
The FCA is raising the bar for customer care in the financial services landscape. Firms must now adhere to the Consumer Duty: a package of measures that aims to improve customer outcomes with better communication. This new Consumer Duty, recently issued by the U.K.’s Financial Conduct Authority (FCA), mandates that
A version of this article appeared on Global Fintech Series. You can read it here. If you keep up with the world of digital video, there’s one term you’ve been hearing a lot recently: interactive video.
The democratization of big data means today’s marketers are more equipped with a wealth of information about their customers’ preferences, history and buying habits.
Last month, the well-known free-trading app Robinhood filed its IPO, a move that is set to make its owners billionaires. Its success is just one example of how app-based financial companies aiming to demystify finance are seeing their efforts prove fruitful.
What would make people save more for retirement? To put money away for the future, savers need to give up something today.
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