Related posts: onboarding

Where Video Marketing Meets Customer Experience

Where Video Marketing Meets Customer Experience

These days, it’s rare to go a day without watching some type of video. From enjoying your favorite show on Netflix to scouring YouTube for a cooking tutorial, video has emerged as one of the most popular forms of content. In fact, Cisco estimates that the medium will make up

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The Leading Cause of Customer Churn, And How to Avoid It

The Leading Cause of Customer Churn, And How to Avoid It

It’s not complicated. The majority of customers churn because they failed to connect with your brand or because an event occurred that caused them to disconnect. 53% of all customer churn is attributed to one of these factors: poor onboarding (23%), weak relationship building (16%) and poor customer service (14%).

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