Deutsche Telekom has selected Idomoo, a personalized video platform provider, to create thousands of personalized videos for smooth onboarding of its new customers in Hungary. According to Idomoo, it was tasked with creating personalized videos, addressing thousands of new Deutsche Telekom customers in the country by their names, and explaining their first bill in an effort to engage and connect with them. Deutsche Telekom saw the need to ensure smooth onboarding of its customers as the first 90 days of a new telecom client are crucial in retaining them.
To assess the outcome of the initiative, said Idomoo, Deutsche Telekom conducted a customer survey after the initial three month campaign and received a very positive feedback. Customer engagement rates improved significantly with an average of 70% of those who received the videos watching them fully, while recording an impressive overall view rate of 65%, added Idomoo.
Marc Sommer, Senior Vice President of Business Development at Deutsche Telekom Executive
“Servicing our customers at the highest level is very important to us. The goal of our partnership with Idomoo was to make the onboarding process as easy and streamlined as possible for our customers through the use of personalized videos. We are very happy about the positive results we’ve seen from our initial engagement.”
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