Customer Service Solution

Personalised Customer
Service Videos

The Difference Good 
Customer Service Makes

How To Scale Customer Service With Video

Empower Self-Service

Let customers serve themselves on demand 24/7, all in an easy-to-watch video. From links to branching to UGC, Interactive Videos let users navigate to the solutions they need when they need them.

Cut Support Calls

Customer service videos are your secret weapon. Offload calls by answering common questions proactively and personally. Or send an automated follow-up video after a call to recap next steps.

Add a Human Touch

When customers are stressed, it’s not the time to overwhelm them with fine print. Personalised Video is an empathetic, human channel that takes a 1:1 approach and scales it for millions of customers.

Increase Digital Adoption

Have an online customer portal? Personalised welcome videos are a great way to get customers to opt in during the onboarding process. Users can easily click to log in right from the video.

Customer Service Video Results

Take a look at some of the results from our clients’ customer service videos.
call reduction
1 %
engagement
1 x
NPS points
+ 1
increase in digital channels adoption
1 x

What Our Clients Are Saying

The campaign wasn’t just human and empathetic. It maximised customer data to create an innovative, personal and engaging interaction. In this video, the spotlight was on the customer, not the business.
Our Personalised Video campaign was the most impressive project I've worked on — bar none. It is considered to be an exceptional example of client comms and is absolutely loved by our customers and executives alike.
Idomoo made a real impact on the way we communicate and engage with our customers in a proactive manner. Personalised Video brings us closer to our customers, raises their satisfaction … and lowers our service overhead.

Customer Service Videos

Lloyds Bank
Pension Statement
SDG&E
Customer Support
BT Consumer
Billing
University of Dayton
Financial Aid
Mortgage Forbearance
Interactivity
SelectHealth
Onboarding
Mercer
Communicating Changes
Bupa
Customer Service
Mr. Cooper
Onboarding
American Airlines
Policy Updates
NHS
Patient Engagement
SDG&E
Green Initiatives
Navy Federal Credit Union
Year in Review
Guild
Onboarding
Wren Kitchens
Onboarding
AAA
Renewal

Let’s Talk

We help the world’s top brands upgrade their customer service with Personalised and Interactive Video. Let us show you how it can work for you.

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