Privacy Policy

The Personally Identifiable Information That You Provide

We receive and store any information you enter on our website or give us in any other way. You provide most of your information while registering to the Service and/or by using the Service. If you register with the Service through our website at: www.idomoo.com, or through a separate subscription agreement with us, then as part of such registration we will ask you to provide personally identifiable information, including your name, your email address, your phone number and your company name. When we offer you to use an online payment service, as a paying user of the Service, we will receive your payment transaction details (for example, your name, the amount paid and the date of payment), from the payment service provider that processed your payment. When you contact us, or when we contact you, we will receive and process any personally identifiable information that you provide us.

The Personally Identifiable Information That We Collect

Like many websites, we use “cookies”, clear gifs and/or similar technologies. Idomoo will collect, including by using third parties’ web analytics, usage information about the time, type and manner of use of the Service. This information may include, inter alia, parameters which are automatically provided by your browser, such as Internet Protocol (IP) address, your browser’s type and version, your device type and your used language. Other examples of usage information that we collect are your activity events, non-personal usage statistics (e.g. time of usages, number of clicks on each link, etc.), crash reports, information regarding your browsing history and web activities, and other information regarding the use of the Service.

The Personally Identifiable Information That You Upload

The content you upload to the Service, whether such content relates to you or to third parties, from your own device or from a third party, including any data, text, graphic, audio and audio-visual files, may include personally identifiable information. The content that you upload and designate as public, will be accessible to others. Please use caution when uploading the content and avoid any involuntary disclosure of your personally identifiable information or disclosure of others’ personally identifiable information without their consent. Please do not upload any personally identifiable information to the Service, unless it is required for us to provide you with the Service. For example, please do not upload full credit/debit card numbers to the Service.

The Personally Identifiable Information You Provide Us When You Take an Interest in Our Services

We will send you updates and information about our Services, when you contact us through our online interfaces, including, for example, when reaching out to us through the Contact Us interface; creating a personalised video; signing up for our newsletter; requesting a demo; subscribing to our blog, or; downloading our whitepaper. At any time, you may opt-out from receiving further messages from us, by clicking the unsubscribe option in our message, or contacting us at: privacy@idomoo.com.

What Do We Do With Personally Identifiable Information?

We collect and receive personally identifiable information to provide the Service, to enable the Service’s tools and features, to enhance users’ experience with the Service, to analyse the functionality of the Service and users’ activities, to provide support, to maintain the Service, and to continue making it better. We will use your email address to contact you when necessary, to send you reminders and to provide you information and notices about the Service. We will include commercial and marketing information about our Service and related services to the personalised video platform. We obey the law and expect you to do the same. If necessary, we will use your personally identifiable information to enforce our terms, policies and legal agreements, to comply with court orders and warrants, and assist law enforcement agencies, to collect debts, prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Service, and to take any action in any legal dispute and proceeding.

Sharing Personally Identifiable Information with Others

We do not sell, rent or lease your personally identifiable information. We will share your personally identifiable information with service providers and other third parties, if necessary to fulfill the purposes for collecting the information and deliver the Service to you. Any such third party will commit to protect your privacy as required under applicable law and this policy. We will use a service provider to manage our email messages transmission. We will also share necessary details with our ticketing service providers, and use a session replay service, to support and enhance your experience with the Service. We will also share your personally identifiable information with our affiliates. These mean companies within the Idomoo group and include subsidiaries, sister-companies and parent companies, with the express provision that their use of your personally identifiable information will comply with this policy. We will report any content that you upload and share user personally identifiable information, if we believe, in our sole discretion that such content is illegal or abusive or may violate any third-party rights. Additionally, a merger, acquisition or any other structural change will require us to transfer your personally identifiable information to another entity, as part of the structural change, provided that the receiving entity will comply with this policy.

Disclosure of Information to Authorities

We will need to disclose personally identifiable information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Aggregated and Analytical Information

We use standard analytics tools. The privacy practices of these tools are subject to their own privacy policies and they use their own cookies to provide their service (for further information about cookies, please see the ‘Cookies’ section in this policy). We use Google Analytics and we will use additional or other analytics tools, from time to time, to learn about how users use the Service, in support of our Service-related activities and operations. For further information about the Google Analytics privacy practices, please read their Privacy Policy at: http://www.google.com/analytics/learn/privacy.html. You can also read How Google uses data when you use Google partners’ sites or apps at: www.google.com/policies/privacy/partners/ We use anonymous, statistical or aggregated information and will share it with our partners for legitimate business purposes. It has no effect on your privacy, because there is no reasonable way to extract data from such information that we or others can associate specifically to you. We will share your personally identifiable information only subject to the terms of this policy, or subject to your prior consent.

Choice

At any time, you can unsubscribe our mailing lists or newsletters, by sending us an opt-out request to: privacy@idomoo.com. At any time, you can stop using the Idomoo website. Termination of your Idomoo personalised video service is subject to the Idomoo Service Terms and Conditions or other subscription agreement with us. Note that if one of our customers uploaded content to our Service with your personally identifiable information, then you can contact our customer who uploaded that content and request to remove your personally identifiable information. At any time, you can exercise your following opt-out options:

• object to the disclosure of your personally identifiable information to a third party, other than to third parties who act as our agents to perform tasks on our behalf and under our instructions, or
• object to the use of your personally identifiable information for a purpose that is materially different from the purposes for which we originally collected such information, pursuant to this policy, or you subsequently authorised such use. You can exercise your choice by contacting us at: privacy@idomoo.com.

We request and collect personally identifiable information that we need for the purposes that we describe in this policy. Following the termination or expiration of the Service, we will stop collecting any personally identifiable information from or about you. However, we will store and continue using or making available your personally identifiable information according to our data retention section in this policy. Web browsers offer a “Do Not Track” (“DNT”) signal. A DNT signal is a HTTP header field indicating your preference for tracking your activities on a service or through cross-site user tracking. Our Service does not respond to DNT signals.

Your California Privacy Rights

This section applies solely to the visitors of our website and users of our Service who reside in the State of California.

The Personal Information that We Collect

In the preceding twelve (12) months we have collected the following categories of Personal Information:

• Identifiers and Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as your name, e-mail address and IP address;
• Customer records information, such as your credit card number, if you are a paying user of the Service;
• Internet or other similar network activity;
• Sensory Data, such as visual data;
• Inferences drawn from all the above-mentioned Personal Information.

Please note that the above list includes the categories of personal information that we are aware of. We may have been collecting other categories of personal information which you have uploaded to our Service as further described above under the section titled The Personally Identifiable Information That You Upload.

Our Business Purposes for Collecting Your Personal Information

We collect your Personal Information for various business purposes, such as to provide you with the Services and make them better, all as described above under the section titled “What Do We Do with Personally Identifiable Information”.

The Categories of Sources from Which Your Personal Information is Collected

We obtain the categories of personal information listed above from various sources, including directly from you and from your Services activities and from third party service providers, as further described above under the sections titled “The Personally Identifiable Information That You Provide Us” “The Personally Identifiable Information That We Collect” and “The Personally Identifiable Information That You Upload”.

The Categories of Third Parties with Whom We Share Your Personal Information

We may share your personal information with various third parties such as our service providers and our affiliates, as further described above under the section titled “Sharing Personally Identifiable Information with Others”.

The Categories of Personal Information Disclosed to Said Third Parties:

In the preceding twelve (12) months we have disclosed all the categories of Personal Information with all the categories of third parties for business purposes. In the preceding twelve (12) months, we have not sold Personal Information.

Your Rights as a California Resident

You are entitled to the following specific rights under the California Consumer Privacy Act (‘CCPA’) in relation to your Personal Information: Access to Specific Information and Data Portability Rights You have the right to request that we will disclose certain information to you about our collection and use of your Personal Information over the past 12 months. After verifying your request, we will disclose to you:

• The categories of Personal Information we collected about you;
• The categories of sources for the Personal Information we collected about you;
• Our business or commercial purpose for collecting that Personal Information;
• The categories of third parties with whom we share that Personal Information;
• The specific pieces of Personal Information we collected about you;
• If we disclosed your Personal Information for a business purpose, we would provide you with a list which will identify the Personal Information categories that each category of recipient obtained.

Deletion Rights You have the right to request that we delete your Personal Information. Upon confirmation of your request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception under applicable law applies. Exercising Your Rights To exercise the access, data portability, and deletion rights described above, please submit your request to us by sending an email to: privacy@idomoo.com. You will not receive discriminatory treatment by us for the exercise of such privacy rights. Only you or a person authorised to act on your behalf, subject to providing a proof that agent is permitted to do so, may make a request related to your Personal Information. A request for access can be made by you only twice within a 12-months period. We cannot respond to your request or provide you with the requested Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. We will only use the Personal Information provided in your request to verify your identity or authority to make the request. We will do our best to respond to your request within 45 days of its receipt. If we require more time (up to additional 45 days), we will inform you of the reason and extension period in writing. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures that we provide will only cover the 12-month period preceding receipt of your request. The response we provide will also explain the reasons for our inability to comply with your request, if applicable. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such decision and provide you with a cost estimate before processing further your request.

Accessing Your Personally Identifiable Information

If you find that the information associated with you is not accurate, complete or up-to-date, please provide us the necessary information to correct it. At any time, you can contact us at: privacy@idomoo.com and request to access the personally identifiable information that we keep about you. We will ask you to provide us certain credentials to make sure that you are who you claim to be and will make good-faith efforts to locate your personally identifiable information that you request to access. To the extent that you are entitled to right of access under the applicable law, you can obtain confirmation from us of whether we are processing personally identifiable information about you, receive a copy of that data, so that you could:

• verify its accuracy and the lawfulness of its processing;
• request the correction, amendment or deletion of your personally identifiable information if it is inaccurate or if you believe that the processing of your personally identifiable information is in violation of applicable law.

We will use judgement and due care to redact from the data which we will make available to you, personally identifiable information related to others.

Your EU Data Subject Rights

If EU data protection laws apply to the processing of your personal data as such term defined in the GDPR (as defined below) by Idomoo, then the following terms apply: Idomoo’s data processing agreements with our customers govern our processing of personal data as a data processor for the purposes of the Idomoo personalised video service. Where Idomoo processes your personal data as a data controller, then we process your personal data for the following lawful grounds:

• • Any processing of your personal data which is not based on the lawful grounds indicated below, is based on your consent. For example, when you register to the Service online or sign up for creating an account and choose to subscribe to our marketing notifications, we process the contact information that you provide to us, for the purpose of sending you from time to time (by email, SMS text message, telephone, post or other electronical means) marketing information about our services which may be interest to you. The legal basis for this processing is consent.
  • We process your account and payment details to perform the contract with you.
  • We will process your personal data to comply with a legal obligation and to protect your and others’ vital interests.
  • We will further rely on our legitimate interests, which we have good-faith belief that they are not overridden by your fundamental rights and freedoms, for the following purposes:
    • Communications with you, including direct marketing where you are our client or a user of our client, or where you contact us through our website and other digital assets.
    • Cyber security.
    • Support, customer relations, service operations.
    • Enhancements and improvements to yours and other users’ experience with our services.
    • Fraud detection and misuse of the Service.

In addition to your rights under other sections in this policy, you have the following rights:

• AT ANY TIME, CONTACT US IF YOU WANT TO WITHDRAW YOUR CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA. EXERCISING THIS RIGHT WILL NOT AFFECT THE LAWFULNESS OF PROCESSING BASED ON CONSENT BEFORE ITS WITHDRAWAL.
• Request to delete or restrict access to your personal data. We will review your request and use our judgment, pursuant to the provisions of the applicable law, to reach a decision about your request.
• If you exercise one (or more) of the above-mentioned rights, in accordance with the provisions of applicable law, you may request to be informed that third parties that hold your personal data, in accordance with this policy, will act accordingly.
• You may ask to transfer your personal data in accordance with your right to data portability.
• You may object to the processing of your personal data for direct marketing purposes. Additional information about this right is available under the Choice section in this policy.
• You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affecting you.
• You have a right to lodge a complaint with a data protection supervisory authority of your habitual residence, your place of work or the place of an alleged infringement of your rights under the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

A summary and further details about your rights under EU data protection laws, is available on the EU Commission’s website at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en. Note that when you send us a request to exercise your rights, we will need to reasonably authenticate your identity and location. We will ask you to provide us credentials to make sure that you are who you claim to be and will ask you further questions to understand the nature and scope of your request. If we need to delete your personal data following your request, it will take some time until we completely delete residual copies of your personal data from our active servers and from our backup systems. If you have any concerns about the way we process your personal data, you are welcome to contact our privacy team at: privacy@idomoo.com. We will investigate your inquiry and make good-faith efforts to respond promptly. If we are unable to help, you also have the right to make a complaint to the applicable data protection supervisory authority, as aforementioned.

Data Retention

We retain different types of personally identifiable information for different periods, depending on the purposes for processing the information, our legitimate business purposes as well as pursuant to legal requirements under the applicable law. For example, we will need to keep the information about the payment transactions that you made for several years due to tax related requirements, for accounts settling, record keeping, archiving and legal issues. We will maintain your contact details, to help us stay in contact with you. At any time before or after the termination of your account, you can contact our privacy team at: privacy@idomoo.com and request to delete your contact details. Note that we may keep your details without using them unless necessary, and for the necessary period, for legal matters. We will keep aggregated non-identifiable information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information, when we no longer need to process the information. In any case, as long as you use the Service, we will keep information about you, unless the law requires us to delete it, or if we decide to remove it at our discretion, according to the terms of this policy.

Transfer of Data Outside Your Territory

The Service is a web-based service. We store and process information in the US and the EU at our clients’ election. From time to time, we will make operational decisions which will have an impact on the sites in which we maintain personally identifiable information. We make sure that our data hosting service providers provide us with adequate confidentiality and security commitments in accordance with the applicable data protection laws. If you are a resident in a jurisdiction where transfer of your personally identifiable information to another jurisdiction requires your consent, then you provide us your express and unambiguous consent to such transfer. You can contact our privacy team at: privacy@idomoo.com for further information about data transfer.

Cookies and Other Tracking Technologies

Cookies are small files that a web server sends to a user’s device, when the user browses online. Your device removes session cookies when you close your browser session. Persistent cookies last for longer periods. You can view the expiry date of each cookie, through your browser settings. We use both types. We use persistent cookies to remember your log-in details and make it easier for you to log-in the next time you access the Service. We use this type of cookies and Session Cookies for additional purposes, to facilitate the use of the Service’s features and tools and to improve the user’s experience with our Service. Every browser allows you to manage your cookies preferences. You can block or remove certain cookies, or all of them through your browser settings. Please bear in mind that blocking or removing cookies will influence your user experience with our Service. For example, disabling or blocking our cookies will require you to re-enter your log-in details, or even prevent you from using features of the Service. We also use clear gifs which are tiny graphics with a unique identifier (but do not retain any personally identifiable information), which are used to count user or visitor visits/clicks to web pages while using the Service. You can find more information about cookies and other online tracking technologies through the US Federal Trade Commission and the EU Commission websites at: https://www.consumer.ftc.gov/articles/0042-online-tracking, or http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm If you wish to learn more about the types of cookies that we and our service providers use, and the ways these cookies are used, please contact us at: privacy@idomoo.com.

Information Security

We and our hosting services implement systems, applications and procedures to secure your personally identifiable information, to minimise the risks of theft, damage, loss of information, or unauthorised access or use of information. These measures provide sound industry standard security. However, although we make efforts to protect your privacy, we cannot guarantee that the Service will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse. Should despite of our security measures, a security breach occur that is likely to result in a risk to the data privacy of a data subject, we will inform the relevant data subjects and other affected parties, as well as relevant authorities when required by applicable data protection and privacy laws, about the security breach as soon as reasonably possible.

Dispute Resolution

We do periodical assessments of our data processing and privacy practices, to make sure that we comply with this policy, to update the policy when we believe that we need to, and to verify that we display the policy properly and in an accessible manner. If you have any concerns about the way we process your personally identifiable information, you are welcome to contact our privacy team at: privacy@idomoo.com, or write to us at: 5 Hatidhar St., Ra’anana, 4366507. We will look into your query and make good-faith efforts to resolve any existing or potential dispute with you.

Changes to this Privacy Policy

From time to time, we will update this policy. If the updates have minor if any consequences, they will take effect 10 days after we post a notice on our website and if we have your email address – through an email message as well. Substantial changes will be effective 30 days after we initially posted the notice. Until the new policy takes effect, if it materially reduces the protection of your privacy right under the then-existing policy you can choose not to accept it and terminate your use of the Service. Continuing to use the Service after the new policy takes effect means that you agree to the new policy. Note that if we need to adapt the policy to legal requirements, the new policy will become effective immediately or as required by law.

Incorporation to the Terms of Service

This policy is an integral part of the Idomoo Personalised Video Service Terms and Conditions or, if applicable, of any other subscription agreement entered between you (or the entity that you are acting on its behalf) and us.

Contact Us

Please contact our Privacy Team at: privacy@idomoo.com for further information. Last updated: June 7, 2021