Personalised Video

The Ultimate CX Solution

Wow customers with their very own video. Personalised Video gives every viewer a one-of-a-kind experience. And it’s simple and scalable to millions of real-time videos with our Next Generation Video Platform.

What Is Personalised Video?

Personalised Video combines video and data to deliver a better, more effective customer experience. Each video is unique to the individual, changing based on customer or contextual data.

With Idomoo, Personalised Videos can be interactive and even customisable, updating with data shared by the customer in real time.

Benefits of Personalised Video

Drive Sales

Personalised Video is always relevant. Leverage customer data for targeted cross-selling and upselling. Interactive CTAs further drive conversions.

Grow Loyalty

Welcome customers with an onboarding video that explains their benefits and next steps. Then keep in touch personally, from renewals to anniversaries.

Improve Self-Serve

Data-driven videos explain complex info at a glance. Answer common questions proactively or let customers self-serve on demand.

Maximise ROI

Optimise your personalisation strategy with video. It captures attention while keeping the personal approach modern customers expect.

Boost Engagement

Put your customers in the story to grab their attention. You can even let them customise their video in real time, perfect for sharing on social media.

Cut Call Volume

Offload support calls to a digital solution with a human touch. Personalised Videos speak directly to the viewer to solve customer service problems stress-free.

Personalised Video Results

Personalised Video works at each stage of the customer journey and across industries.
Take a look at some of our clients’ results.

1 x
+ 1
1 %
1 x
1 x

The Idomoo Difference

at Scale

Create millions of cinematic quality Personalised Videos in 100x real time. Dynamic text, audio, images, video-in-video and more blend seamlessly with each scene.

of Use

Launch campaigns in days, not months. We can handle the details, or use our intuitive platform with automation tools, integrations and APIs to streamline work.


Living Videos auto-update in real time based on live data and user actions. Let customers choose the flow of the video, click to convert or even create their own video.


Your data is safe. We’re ISO 27001 information security certified, SOC 2 Type 2 compliant, and battle-tested by global leaders in finance and healthcare.


Whatever you need, we can do it. From self-serve to white-glove treatment. Plug-and-go templates or bespoke productions. Batch uploading or real-time data. And more.

Create Your Own Personalised Video

Go ahead — make some magic.

First Name * Please insert valid value
Last Name * Please insert valid value
Business Email * Please enter your business email address
Create your own thumbnail

How Personalised Video Works

Video personalisation is lot more than dropping your customer’s name intro the first scene – though that can make a big impact on its own. It’s about creating a unique story for each individual. With our platform, this process is automated and scalable so every scene is relevant to the viewer.

Customers don’t get just any video. They get their video.

Man with a call phone laying on a sofa

Client Campaigns

Player Engagement
Upsell & Cross-Sell
Call of Duty (Activision)
Customer Acquisition
Orangetheory Fitness
Year in Review
Mr. Cooper
Purchase Value
B2B2C Communications
Upsell & Cross-Sell
BT Consumer
Upsell & Cross-Sell
Year in Review
University of South Dakota
JPMorgan Chase
Business Account Onboarding
Kensington Tours

Client Testimonials

Simply put, Idomoo made a real impact on the way we communicate and engage with our customers in a proactive manner. Personalised Video brings us closer to our customers, raises their satisfaction with our services, and lowers our service overhead.
Our campaigns with Idomoo exceed our expectations in terms of engaging customers. Adding personalised data to the video was simple, making it easy to reach every customer personally with something that would really grab their attention.
This campaign definitely accomplished its goal of fostering a sense of community for our players ... Idomoo's technology has enabled us to empower and engage the Ubisoft gaming community, and their reaction has been amazing.
Working with Idomoo on developing personalised videos was a total game changer for our demand gen marketing strategy. Their team’s creativity and attention to detail ensured the videos resonated well with our audience, resulting in increased engagement and conversion.
With Idomoo, we were able to create a full Personalised Video campaign in a very short timeframe, managed in a single place. The Idomoo platform perfectly fits into our existing animation and video creation workflow.
Our Personalised Video campaign was the most impressive project I've worked on — bar none. It is considered to be an exceptional example of client comms and is absolutely loved by our customers and executives alike.
This is the first time anywhere in the world that Personalised Video messaging has been used in this way to support the routine delivery of healthcare services. Patient feedback to the personalised videos has been immensely positive.
We needed something visually out-of-the-box and cutting-edge to impress our own team. The Personalised Video delivered. It was an incredibly quick process with a team that really got our needs.
With Idomoo, we were able to send a highly engaging Personalised Video campaign looking back at our members' 2020 accomplishments. The Idomoo team is great to work with, always bringing fresh ideas and being flexible when needed.
We talk a lot about how to customise the experience for donors to keep them engaged but struggled to find a scalable solution — until we discovered Personalised Video. It was a pleasure working with Idomoo on this campaign.

Personalised Video FAQs

Do my customers want Personalised Video?

Yes, although they may not know to ask for it. We conducted a market study asking consumers what they wanted from brands. They expect personalised experiences, and 83% want more video from brands. They also say Personalised Video is 4x more likely to make them feel valued than a non-personalised video. Download the market study to learn more.

How long does it take to launch a Personalised Video campaign?

We’ve launched global campaigns with millions of videos in a matter of days. Our platform’s built-in automation tools speed the process, and you can even take advantage of customisable templates so video creation is simple.

Don’t have lots of CRM data? Don’t worry. Starting small with your customer’s first name already creates a wow effect and can immediately start boosting conversion rates. Try it yourself.

How well does Idomoo Personalised Video scale?

Unlike other video personalisation providers that are just meant for low-relevance email marketing or over-generalised explainer videos, Idomoo can scale to tens of millions of Personalised Videos, even when rendered in cinematic quality and real time. We’re the only solution that can do this, thanks to our powerful GPU-based rendering engine.

Can I reuse existing video assets?

Yes. In our platform, you can add personalisation to any video content, even assets you may have already from previous projects. Personalisation immediately upgrades old video creative to make it timely and relevant.

Do I have to produce my own video?

No, we have many templates you can leverage for some of the most common use cases. Add your branding and customer data, and you’re ready to go.

What are popular use cases for Personalised Video?

Personalized Video is relevant at every step of the customer journey. Here are some of the most common use cases:


  • Onboarding: Show customers program benefits, help them set up their online account and start the relationship off the right way — personally.
  • Reducing churn: Reach out when customers are most likely to churn, such as right before a renewal or an unexpected charge or change in services.
  • Customer service: Answer common questions in a video. You can even let customers self-serve by making it interactive.
  • Bill explainers: Show customers what’s covered in their first bill and make complicated concepts like pro rata billing clear. We’ve seen personalized bill explainers slash call volume nearly 75%.
  • Loyalty: Take customer loyalty to the next level with a Personalized Video celebrating your customer’s anniversary, latest rewards and more.
  • Sales: Leverage customer data to show only the most relevant offerings. Personalized Video makes cross-selling and upselling easy and engaging.
  • Customer engagement: From personalized announcements to customer education, data-driven video boosts engagement 10x and more.
  • Year in review: Recap the past year, month or decade, showing customers how you’ve helped them each step of the way. Personalized showreels are also perfect for social sharing.

Where can these videos be viewed?

Your videos can be viewed everywhere — any channel and every device. Customer videos are sent via email, in app, SMS, MMS and more, and people view them on everything from their smartphone to their smart TV.

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We’d be happy to show you how our platform works and drives measurable business results. Contact us via the form and we’ll be in touch.