Personalized Video for Telecommunications

Switching carriers is easier than ever thanks to increasing competition and deregulation. So how do you drive retention? Use data-driven video to create an exceptional, personalized CX proven to cut call volume over 35%.
BT
Verizon logo
T-Mobile
Vodafone
optimum-logo
Tesco Mobile
Bell logo
O2
EE logo
Charter Spectrum logo

Client Results in Telco

We’ve worked with the world’s top carriers to cut call center volume and churn while increasing sales and loyalty.
90-day churn
reduction
1 %
sales
uplift
1 x
call
deflection
1 %
NPS
points
+ 1

Client Campaigns

Vodafone
Upsell & Cross-Sell
Optimum
Customer Acquisition
EE
Retention
Vodafone
Sales
Bell
Billing
BT Consumer
Billing
Vodafone
Retention
O2
Customer Acquisition
Telefonica
Onboarding
EE
Branding
Bell
Onboarding
Charter
Billing
Charter
T-Mobile
Internal Communications

CASE STUDY

Global Telco Leader Drives 3x Upgrades With Personalized Video

Upselling is a great way to increase revenue, but if they come across as irrelevant, your customers won’t convert. With the release of the new iPhone, this telco brand had the perfect upsell opportunity. Here’s how their campaign delivered big on ROI.
Global Telco Leader Drives 3x Upgrades With Personalized Video
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Client Testimonials

Idomoo made a real impact on the way we engage with our customers. Personalized video brings us closer to our customers, raises their satisfaction, and lowers our service overhead.
Gerrit Goedkoop
Idomoo’s Dynamic Video Ads solution gave us the opportunity to seamlessly leverage customer data in a new and exciting way. It was an industry first … driving meaningful connections and wow moments.
Kristian Lorenzon

Let’s Talk

See how Idomoo helps the world’s leading telecommunications companies reach today’s digital-only consumer. Fill out the form and we’ll be in touch.

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Market Study

Learn what consumers want when it comes to video and the trends driving their tastes.

2025 State of Video Technology Report

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