Customer Onboarding Solution
A Personalised Customer
Onboarding Experience
Why Stellar Customer Onboarding Matters
The earliest touchpoints in the customer journey are critical, leading to long-term retention or near instant churn. For almost 9 out of 10 consumers, better onboarding content increases loyalty, boosting your bottom line. What you say — and how you say it — makes all the difference.
How Idomoo Improves Customer Onboarding
Onboarding Results
Take a look at a few of our clients’ results from onboarding campaigns.
adoption
rate
Personalised Onboarding Videos
Want To Learn More?
We help the world’s top brands welcome customers in a way that’s warm and personal. Get in touch to learn how it all works.Related Articles
Why CX Is the Key for Travel Brands Looking To Stand Out
The travel industry has grown rapidly, with more people traveling than before. Global travel and tourism revenue hit $916 billion in 2024 — and it’s only going up from here. The market is projected to grow by 4% annually, reaching $1.11 trillion by 2029. As travel surges and competition heats up, the customer experience (CX) has emerged as the most effective way for travel businesses to acquire and keep guests. While consumers are eager to travel, new pain points can easily get in the way of their excitement. Delays in flights, for instance, increased for most major U.S. airlines in the first half of 2024, with over 20% of flights delayed in August for 9 out of 10 carriers. Issues like these are becoming increasingly common in this current era of travel, and they can ruin brands’ chances to win and secure consumers — especially considering the rise of “JOMO”
Maximising Customer Success With Digital Onboarding
When someone first gets started with a new product or service, the experience they have at the beginning can set the tone for their entire journey as a customer. That’s why it’s so important for companies to invest in a strong onboarding program.
What the World Would Be Like Without Marketing Personalisation
Imagine, if you will, a world without marketing personalization. A world where, regardless of how many times you interacted with a company, no matter how frequently you set preferences and shared data about yourself, you weren’t treated like an individual. Heck, you weren’t even remembered. Can people live without marketing personalization? For some companies, this is the reality they deliver to people every day. There’s no brand connection, no “thanks for your business” or incentive to come back. Despite 74% of consumers believing brand loyalty is about feeling valued and understood, some brands don’t care about creating relationships with their customers and, in return, their customers look elsewhere for better service. But, of course, this isn’t you. You want to offer your customers a unique, data-driven, individualized brand experience. You want to deliver incredible solutions that make their lives better. It’s why you’re here reading this blog post. It’s why
How Personalisation Builds Consumer Trust Across Industries
Building trust with your customers is one of the most effective ways to retain customers long-term and benefit from their word-of-mouth referrals. Every business wants to score customers for life — and trust is key to locking in those relationships. When a consumer trusts a brand, they’re more likely to: Purchase: 63% of consumers say they would buy a trusted brand’s new products and even buy from the brand when it’s more expensive than competitors. Stay loyal: 55% say they wouldn’t shop around for other brands, even if the brand makes a mistake or is accused of wrongdoing. Advocate: 53% would recommend the fully trusted brand to other people. Building this trust has become even more crucial recently. According to Edelman, 71% of consumers say it’s more important to trust the brand they buy or use today than in the past. This trend is especially pronounced among Gen Z, with
Customer Engagement in Insurance: Challenges and Solutions
Whether it’s digital innovation or a global pandemic, the world is always changing and bringing with it new challenges. For insurance companies, which have already been struggling to keep up with the speed of new innovations, identifying the obstacles ahead will be vital for success. For instance, McKinsey & Company recently found that more than 30% of insurance customers are dissatisfied with the digital channels available. Meanwhile, insurtech and other financial players are shaking up the competition with their offerings, pushing traditional insurers to rethink their customer engagement approach. But no obstacle is too great as long as you have the right strategies and tools in place. From embracing digital communications to prioritizing CX, here’s how to overcome today’s biggest engagement challenges in the insurance industry. Engage With the Digitally Savvy Insurance Consumer With technical know-how and an abundance of information at their fingertips, the digitally savvy consumer — including
Churn Management: How To Prevent Customer Loss
Churn management is an important component of any business. Research shows that it’s 5x-6x more expensive to acquire a new customer than it is to simply retain an old one, underscoring the importance of preventing churn by keeping your current clients happy and engaged. To help your business drive long-term loyalty, we’ll cover how to perform and optimize churn management by analyzing data from past interactions with customers. We’ll also cover various ways that you can use churn management techniques within your organization, including improving customer satisfaction, measuring customer loyalty, identifying problem areas within your business and implementing effective retention strategies. Whether you’re looking to build a loyal customer base or aiming to enhance your retention efforts, this guide will provide you with the tools and knowledge needed to keep your customers coming back. Want to watch instead of read? Check out the overview view below, made in minutes from
7 Hyper-Personalisation Examples From Brands Who Got It Right
Your inbox dings. “Happy birthday,” your dentist says. But before you can even react, here’s another alert. Chewy’s got a treat for Bark Ruffalo, your goldendoodle. Another day, another marketing strategy. It’s one more email with your name slapped in the greeting, and it’s fast losing its shine. It’s no surprise to see your name (or your dog’s) in an email anymore. It’s not personalized enough to take up real estate in our brains. Enter companies using hyper-personalization strategy to engage customers. The goal of hyper-personalization is for your customers to feel that your brand knows them just like a person would know them. First, let’s define this buzzword — hyper-personalization. Then, we’ll check out 7 stellar examples of hyper-personalization used by bold companies open to experimenting with it. What is Hyper-Personalization? Consider hyper-personalization your favorite barista. They’ve memorized your name (and its correct spelling). They also know your exact