Related posts: customer engagement

EVE Online Rewards Top Fans With Personalised Year-in-Review

EVE Online Rewards Top Fans With Personalised Year-in-Review

To celebrate its top players and a banner year, CCP Games created a personalised year-in-review video for the EVE Online community. Deployed to over a million pilots, the “My Year in EVE” campaign allowed gamers to handpick achievements to include in their video, then generate that video in real time

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How to Create Personalized Content

How to Create Personalised Content (Without Making It Creepy)

Alfred Hitchcock’s “Rear Window” opens with the rising of a curtain. This is a tribute to classic theater — a rising curtain has been shorthand for “the show is about to begin” for centuries. However, something is a little different here. These are not traditional theater curtains, but rather a

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The Psychology of Customer Engagement

How to Drive Action: The Psychology of Customer Engagement

What Drives Action? We are emotional beings who THINK we’re rational beings. What we buy, who we vote for, even who we choose to marry – are primarily emotional, or “feeling-based”, decisions. People THINK they make decisions based on rationality, but what they are much more likely to do is

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Top 10 Ways To Personalise Video

Top 10 Ways To Personalise Video

“Personalisation” has become an inescapable marketing buzzword. It seems everywhere you turn someone is talking about “personalised experiences”, “personalised ads”, “personalised communications”, and so on. Then there’s “Personalised Video”, which aims to combine 2 massive internet trends: Video & Personalisation.

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#MyThankYouVideo

Why I’m making #MyThankYouVideo

Every day at 7 pm, NYC claps. Every day at 7 pm, the city that never sleeps drops everything to recognise and thank our healthcare workers for the selfless love and compassion they show their patients. They’re doing their jobs, but really – they’re doing so much more than that.

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