Brands today face a complex challenge when it comes to personalization. On one hand, customers have grown more and more concerned over how businesses are using their information, stressing the importance of data security and privacy protections. On the other hand, they’re also demanding tailored experiences that cater to their
Customer loyalty is a potent weapon in the modern marketplace — and it’s something that every company wants to cultivate. However, many brands are finding it difficult to develop and maintain customer loyalty in this fast-moving digital age. As consumers have more choices than ever before and can switch between
Picture this: A customer who has been with your company for years suddenly decides to leave. Ouch. That’s what we call churn, my friends, and it can hit a company where it hurts the most — right in the bottom line. Also referred to as customer attrition, churn is the
A version of this article appeared on CMSWire. You can read it here. Looking for the secret to a better, more customer-focused digital CX strategy? You’re not alone. Brands are increasingly embracing digital customer experiences across the customer journey. But there’s a serious gap between how effective brands think these
Have you ever wondered why some customers leave your business, never to return? That’s what we’re here to talk about today: churn. Also known as customer attrition, churn happens when customers stop doing business with a company. It’s a crucial metric for any business as it directly impacts revenue growth
It’s finally here — the most wonderful time of the year: holidays, presents, way too much eggnog and the much-anticipated release of Spotify Wrapped. Around the first of December every year, Spotify sends more than 200 million users a shareable recap of what they’ve listened to over the year. Whether
After helping launch millions of data-driven videos for clients in a range of industries — everything from utilities to travel — we’ve learned a few things that hold true for nearly every campaign. And today, we’re going to share that with you. Ready? Buckle up. There’s a lot to cover,
We’re living in a world where video content is king. Whether you’re streaming your favorite series, watching a tutorial, or exploring the latest viral cat video, it’s clear that video production has a significant impact on our lives. Now, add a touch of artificial intelligence to the mix, and you’ve
In the world of digital marketing, it’s no secret that video content is king. But it used to be really hard to make — you needed experts on Adobe After Effects and the like, often a whole studio to make one video. Now that AI is here, video marketing is
People are spending more time than ever consuming content, averaging 6 hours a day with media and entertainment. For marketers, that’s a huge opportunity. But with so much competing content, grabbing and keeping attention isn’t easy. Research shows that the overabundance of information has had a negative impact on our
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