Customer Onboarding Solution
A Personalized Customer
Onboarding Experience
Why Stellar Customer Onboarding Matters
The earliest touchpoints in the customer journey are critical, leading to long-term retention or near instant churn. For almost 9 out of 10 consumers, better onboarding content increases loyalty, boosting your bottom line. What you say — and how you say it — makes all the difference.
How Idomoo Improves Customer Onboarding
Onboarding Results
Personalized Video works throughout the customer journey, but it’s especially great at kicking things off. Take a look at a few of our clients’ results from onboarding campaigns.engagement
1
x
NPS points
+
1
fewer support calls
1
%
increase in digital
adoption
adoption
1
x
video completion
rate
rate
1
%
Create Your Own Personalized Video
Go ahead — make some magic.
What Our Customers Are Saying
This onboarding video is one of our best campaigns ever, innovative and effective, hitting KPIs across the board.
Franziska Cullaj
Principal Consultant
Allianz
Principal Consultant
Allianz
Idomoo made a real impact on the way we engage with our customers. Personalized video brings us closer to our customers, raises their satisfaction, and lowers our service overhead.
Gerrit Goedkoop
Vice President of Customer Care
Liberty Global
Vice President of Customer Care
Liberty Global
Our Personalized Video campaign is considered to be an exceptional example of client comms and is absolutely loved by our customers and executives alike.
Gordon Moffat
Senior Workplace Propositions Manager
Aegon
Senior Workplace Propositions Manager
Aegon
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