Personalized Video for Utilities
Explain utility bills in a way customers understand to instantly boost transparency. Personalized Video explainers are also proven to cut call volume as much as 73%.
This personalized, visual approach is especially useful for monthly statements and first bill explainers. Take advantage of customizable video templates so you can plug in your data and go.
You care about making our future better. So do your customers.
Make sure they get the most out of their smart meters by using Personalized Video as the last mile in your customer communications. Offer tips for saving energy or share a personalized snapshot of their energy use compared to their neighbors.
It’s an easy way to help create a greener tomorrow.
Make customer self-service a reality with a digital tool that actually works: data-driven video.
Proactively answer common questions or send automated service alerts saving your customers — and your team — the hassle of a phone call.
Personalized Videos are also a great way to coordinate in-home technician visits or manage a change of address. They’re clear, quick and, most importantly, people pay attention to them!
Help customers understand their annual consumption patterns and set the right course for the coming year.
Personalized year-in-review videos are also a great opportunity to cross-sell related products like smart thermostats, introduce an online client portal or simply wish customers a happy anniversary.
Client Results in the Utilities Industry
Utilities are slow to adopt digital customer engagement tech, but those who do rank higher according to J.D. Power. Industry leaders are turning to Idomoo to accelerate their digital transformation with amazing results.Client Campaigns
Related Articles
How To Improve Utility Customer Engagement
When people think about top-tier customer experiences, utility companies probably aren’t the first that come to mind. But maybe they should be. After all, they’re the most essential. Unfortunately, customer satisfaction in the utility industry has been on the decline for years. According to J.D. Power, overall customer satisfaction has declined for the fourth year in a row, with the biggest dips in billing and payment and customer care. For service providers, this means that engagement strategies need to improve — fast. Mark Spalinger, director of utility intelligence at J.D. Power, emphasizes the importance of proactive communication and showing “customers that their money goes beyond paying for only usage…these communication topics tend to generate increased customer satisfaction.” The challenge? Every company wants to engage with its customers and traditional communication methods aren’t cutting it anymore. In a world where everyone is competing for attention, how do you get people to
How Personalization Builds Consumer Trust Across Industries
Building trust with your customers is one of the most effective ways to retain customers long-term and benefit from their word-of-mouth referrals. Every business wants to score customers for life — and trust is key to locking in those relationships. When a consumer trusts a brand, they’re more likely to: Purchase: 63% of consumers say they would buy a trusted brand’s new products and even buy from the brand when it’s more expensive than competitors. Stay loyal: 55% say they wouldn’t shop around for other brands, even if the brand makes a mistake or is accused of wrongdoing. Advocate: 53% would recommend the fully trusted brand to other people. Building this trust has become even more crucial recently. According to Edelman, 71% of consumers say it’s more important to trust the brand they buy or use today than in the past. This trend is especially pronounced among Gen Z, with
Why Utility Companies Need To Upgrade Their Digital CX
Utility companies, let’s talk — it’s time to revamp your CX. A recent study released by J.D. Power shows customer satisfaction scores among utility companies are shrinking. The culprit? A reluctance to adapt to our increasingly digital world.
Utility Companies Use Video To Help Customers Go Green
Today’s consumers are increasingly invested in sustainability. We’ve become so drawn to environmental news that reporters have even come up with a term for it: “doomsday scrolling.”
Can Personalized Video Create a Better World? We Think So
Taking a quick glance at the news or even in your own community, you are bound to see countless opportunities for positive change. In the nonprofit sector, demand is up. In 2020, 75% of nonprofits reported an increase in need for their programs.
Utilities Providers: Improve Your Customer Engagement
A whopping 66% of customers have not digitally engaged with their utilities provider in the past year. 41% of respondents say this is because they feel the digital experience offered by their utilities provider is downright difficult compared to other industries.
